Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Ordering
Shipping
How can I place an order?
To place an order, simply browse our website, design your custom map, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. At checkout, you will have the option to choose your preferred payment method.
Why do you offer digital versions of your printed posters?
We have found that some customers like to print their artwork at a local printer. This option has a few benefits to consider:
1) A local printer may provide more print material options such as metal or poster board.
2) Shipping costs can significantly raise the total order amount, so the ability to print locally can be more economical. This can also decrease the time to obtain printed artwork because you don’t have to wait for shipping and production time is dramatically decreased.
3) Sometimes a printed poster isn’t needed. Our artwork makes fantastic computer desktop backgrounds.
Are digital items available for download immediately after purchase?
Digital products are usually available within 24 hours after purchase and will be sent to the email used at checkout.
Because every order is unique and and contains a high level of customizations, the added time allows us to create the image at the highest quality available.
Digital downloads are only available for 30 days after purchase. Due to the demanding storage requirements for high resolution images, these files cannot be hosted online for an extended amount of time.
Our printed artwork does not contain any company logos.
Digital products contain company logos due to digital goods being easily reproduced and shared electronically.
How can I contact your customer service?
Our customer service team is available to assist you via email at info@sterlingcarto.com You can also contact us via our contact Contact page.
How long does shipping take for printed items?
Shipping times vary depending on your location. Typically, orders are processed within 3-4 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
What is your return policy?
If you are not satisfied with your purchase for any reason, please reach out to us at via our Contact page.
Because our posters require such a high degree of customization, we cannot offer returns or exchanges. However, we strive to provide the best solution in our power if you are not happy with your order.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
Do you offer free shipping?
Yes! We generally offer free shipping for order above a certain amount. Order amounts can vary by geographic region so be sure to look out for order amount discounts during checkout.
Can I change the shipping address once an order is placed?
If you need to change the shipping address after an order has been placed, please contact us as soon as possible at info@sterlingcarto.com or via our Contact page. The shipping address cannot be changed once the item(s) has been shipped.
Other Questions
Is my personal information secure?
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.
Do you collaborate with other businesses or artists?
Yes! Please contact us at info@sterlingcarto.com or via our Contact page to inquire about working with us!